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Shipping and Delivery


Q: Do you offer Cash on Delivery?

A: Yes. You can visit our physical store in Lawas to collect your purchase and pay at our counter.


Q: Which courier company do you use?

A: We use POSLaju and J&T Express as our official courier company for local shipping. Tracking numbers will be provided when we process your order. Customers are not allowed to choose the courier company to be used.


Q: What’s the handling & shipping cost in Malaysia?

Courier Company
Sarawak
Sabah
West Malaysia
PosLaju
<1kg
10.00
1kg
18.00
2kg26.00
-
-
J&T Express
-
<1kg
10.00
1kg18.00
2kg26.00
<1kg18.00
1kg26.00
2kg34.00

*Additional RM8.00 per kg.


Q: Do you deliver to Brunei Darussalam?

A: Yes we do. All Brunei (From Bandar) orders are delivered either using the Temburong-Bandar Speedboat service or bus delivery service at the rate starting at BND10. 

For Temburong orders, Cash on Delivery service can be done at Bangar Town. The delivery rate starts at BND7.


Q: How long does it takes for my parcel to be delivered out after the payment has been verified?

We will mail out your parcel the next 2-3 working days after your payment has been verified. Some may take longer as dependable on service rendered such as t-shirt printing and sticker printing. An email or text with tracking number will be sent to you once your item has been shipped.

Delivery is carried out during Monday to Friday, excluding weekends and local public holidays. 

All parcels need to be signed upon receipt. If you don't receive your parcel within 3 working days, please track your parcel with the provided tracking number and arrange for re-delivery with post office or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. All parcels will be returned to us if being undelivered for 10 working days. Do take note that, we are not responsible for the re-delivery charges. Please keep tracking your parcel once it has been mailed from us.


Q: Where can I track my parcel?

A:  You may also track your parcel HERE


Q: How do I add/change the items in my order, or my shipping details, after I have placed my order?

A: Contat us as soon as you can (Text or call +6016-892 5456), and we'll try our best to assist you. Unfortunately, if the item has already been processed and/or shipped, we will not be able to make changes to your order. 

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